Terms and Conditions
These are the terms and conditions for booking our villa. Please read carefully and you may wish to keep a copy of these for your reference. In these terms and conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date). ‘We’ and ‘us’ means Highlands Reserve Villa Orlando. All bookings are made subject to these booking conditions.
Making a Booking
To make a provisional booking please complete the online form on the Highlands Reserve Villa Orlando web site. On receipt, we will, subject to availability, send by email the booking and rental cost summary form and payment details. Please check this carefully and advise us immediately if there are any amendments.
Together with your completed booking form, a non- refundable deposit of 10% is due within 7 days of you making a provisional booking. Upon receipt of your deposit we will send you confirmation of your booking.
The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).
Payment of the remaining balance is due 6 weeks prior to your arrival date, or as mutually agreed on the specific booking form. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in ‘Cancellation by you’ below will be payable.
Upon receipt of the full balance we will send out directions and lock box number to your villa.
You are solely responsible for any damage or breakages that may be caused to the property or its contents during your stay.
We require a refundable security deposit of £200 to be paid at the time of your final balance. This deposit will be repaid by the owner as soon as the management company has reported no damage and the keys returned.
The management company inspects the home prior to your arrival and after your departure and will advise us of any faults. This may include additional cleaning costs for removal of stains due to spillages.
We retain the right to retain the security deposit (either in part or full) to cover damage, excessive utilities/telephone bills (supporting bills will be available if this occurs) or non- return of keys. Receipts for repairs /replacements will be provided in the unlikely event that such retention of the security deposit is required. Florida has a sub tropical climate and therefore inevitably insects and pests are present, within reason this is normal and the villa receives periodic pest control treatment. Therefore care must be taken with food that is left uncovered as uncovered food can attract insects very quickly. Any added cost for pest control services incurred through lack of care may be passed to you.
We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
Everyone occupying the property must be listed on the booking form, this includes small children. This is Florida State law and must be adhered to. Persons under 21 years of age are not acceptable unless accompanied by parents or a responsible adult. This property is fully licensed for short-term rental in Florida and is in full compliance with all relevant legislation. The Owners reserve the right to admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid
There are no restrictions on a set arrival day. However stays of 5 nights or less will incur a cleaning fee of £75.
The villa is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10 am on the morning of departure.
Vacating after 10 am may incur a charge equivalent to one days accommodation cost unless previously agreed with ourselves.
Guests can arrange to arrive earlier or depart later if the villa is empty.
Cancellation by you
In the unfortunate event that you need to cancel your stay once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when we receive it in writing and the following conditions will apply.
- 6 weeks or more prior to arrival date - loss of the non- refundable booking deposit.
- 4 - 6 weeks prior to arrival date - 50% of the total charge to offset the discount that we will need to apply to try and re-book the property at short notice.
- Any cancellation within the final 4 weeks of the arrival date will regrettably result in loss of the whole booking cost (not including the security deposit).
- Failure to pay the final balance by the due date (6 weeks prior to arrival or as prior agreed on the specific booking form) may result in loss of the booking and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then we reserve the right to cancel the booking and retain the deposit.
We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.
Cancellation by the Villa Owner or the Management Company
In the unlikely event that circumstances necessitate the cancellation of the booking by us we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However the management company will always seek to relocate your booking to a villa of a similar or superior standard.
Force Majeure: The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.
Accommodation & Pool
- Subletting, sharing or assigning is strictly prohibited. To comply with state fire regulations under no circumstances may persons other than those identified on the booking form occupy the property.
- For the comfort and safety of guests and the homeowners our villa is non-smoking.
- Animals and pets are not permitted in our villa.
- All swimming pools are used entirely at your own risk.
- No diving or running is allowed and children must be supervised by an adult at all times (a removable safety barrier is provided).
- Please observe the pool rule notice provided and guidance notes provided in the folder within the villa.
- For your own safety and the safety of others, glass objects or bottles are not permitted in the pool area at any time. Please use the plastic items provided in the villa.
- Do not use the pool during a thunderstorm.
- Please respect the privacy of your neighbours and be aware of noise levels. In accordance with HOA rules there should be no swimming after 11pm.
- The sun in Florida can be very strong so please remember to use sun tan lotion, however if possible please try and use water based rather than oil based if using the pool.
Pool Heating and Air Conditioning
Pool heaters once switched on (if requested) will take 24 hours to heat up, guests are advised that pool covers need to be replaced overnight or for periods when the pool is not in use, failure to cover the pool will affect the performance of the heating system. The pool heaters encompass an automatic shut off system that will shut off the pool heater should the temperature drop below 55 degrees and not turn back on until the temperature rises above 55 degrees. Guests are advised not to attempt to tamper or adjust the pool valves, pump timers or heater controls, should the owner’s agent discover these have been adjusted the cost of any increased running costs or maintenance/ repair costs will be charged against the security deposit.
Air Conditioning - guests are requested not to lower the pre set temperature as settings below 72F could result in the unit freezing, leaving the guest liable for an $85.00 call out charge to repair. Whilst at the villa guests are advised to keep all external doors closed, leaving front doors, patio doors or windows open could cause the air conditioning to overwork, the resultant excess utility costs would be charged against the security deposit.
Complaints and problems
In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact the management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 14 days of the problem arising, then we cannot accept any responsibility.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
LIABILITY – The property is privately owned and neither the owners nor the management company accept any responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused. The use of all accommodation, all equipment and all amenities, including the pool is entirely at the user’ own risk.
The owners and their agents reserve the right of entry at any time. (This includes such workers as pool maintenance, gardeners etc)
Website/written description: whilst all information supplied on our website/communications or other advertising media is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.
This contract is subject to and shall be constructed in accordance with the laws of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.